Privacy Policy

Last Updated: December 13, 2024

1. Introduction

Haleo AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our HDR processing services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, password)
• Payment information
• Images and videos you upload
• User preferences and settings
• Communication with our support team

2.2 Automatically Collected Information

• Device information (type, OS, unique identifiers)
• Usage data (features used, processing time)
• Log data (IP address, browser type)
• Performance metrics
• Error reports

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to:

• Maintain your session
• Remember your preferences
• Analyze usage patterns
• Improve our Services

3. How We Use Your Information

3.1 Primary Uses

• Providing HDR processing services
• Managing your account
• Processing payments
• Improving our algorithms
• Customer support
• Communication about Services

3.2 Secondary Uses

• Service optimization
• Usage analysis
• Feature development
• Marketing (with your consent)
• Legal compliance

4. Information Sharing

4.1 We Share With

• Service providers (hosting, payment processing)
• Analytics providers
• Legal authorities when required
• Business partners (with your consent)

4.2 We Never Share

• Your original media without permission
• Payment information beyond processing
• Personal information for marketing

5. Data Security

We protect your data through:

• Encryption in transit and at rest
• Access controls
• Regular security audits
• Secure data centers
• Employee training

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data
• Withdraw consent
• Object to processing

7. Data Retention

We retain your data:

• Account information: While active plus 30 days
• Processed media: [Your retention period]
• Usage data: [Your retention period]
• Payment records: As required by law

8. International Data Transfers

If we transfer data internationally, we ensure:

• Adequate data protection measures
• Compliance with local laws
• Standard contractual clauses
• Privacy Shield compliance where applicable

9. Children's Privacy

• We don't knowingly collect data from under 13
• Parents can request data deletion
• We verify parental consent when required

10. Changes to This Policy

We may update this policy:

• With 30 days notice for material changes
• With immediate effect for non-material changes
• Notice via email or in-app notification

11. Contact Information

For privacy questions or concerns: [Your Privacy Contact Information]

12. Additional Rights

12.1 California Residents

Under CCPA, you have rights to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Request deletion

12.2 EU Residents

Under GDPR, you have rights to:

• Access
• Rectification
• Erasure
• Restrict processing
• Data portability
• Object
• Withdraw consent